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Coronavirus: Shoppers missing £100m in vouchers expiring in lockdown – Which?


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Coronavirus: Shoppers missing £100m in vouchers expiring in lockdown – Which?

Image copyright Getty Images Image caption Shops were closed for about three months, before reopening in June UK shoppers may have lost a total of nearly £100m in unused vouchers during the coronavirus lockdown, the consumer group Which? has estimated.A survey of 2,000 adults suggested a quarter of people possessed a voucher that expired during…

Coronavirus: Shoppers missing £100m in vouchers expiring in lockdown – Which?

Shoppers queue in Westfield Shopping centre on June 15, 2020 in London, England.Graphic copyright
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Shops had been closed for about 3 months, in advance of reopening in June

Uk consumers may possibly have lost a total of almost £100m in unused vouchers through the coronavirus lockdown, the shopper group Which? has believed.

A survey of two,000 older people advised a quarter of people possessed a voucher that expired all through lockdown.

Several merchants contacted consumers and made available to prolong them – but a third of people with an expiring voucher did not get an extension and lost the revenue.

Which? urged people today who ended up not able to use their vouchers to call the shop.

It also warned of the risks of purchasing new vouchers mainly because some properly-acknowledged vendors experienced not too long ago collapsed – and added that even more coronavirus limits could make it tricky to invest them.

Non-important shops and firms shut in March for a number of months, as aspect of the government’s lockdown limitations to deal with the pandemic.

Lots of retailers routinely prolonged the time that consumers could expend their vouchers – as well as extending their return intervals.

Retailers finally reopened all over June (in Northern Ireland initially, adopted by England, Wales and then Scotland) with some lengthy queues outside merchants.

‘Contact the company’

In its study carried out in August, Which? observed that approximately 50 percent of men and women with an expiring voucher had it automatically extended.

1 in 7 – or 15% – of folks with a voucher experienced to to ask for an extension, with one particular customer telling Which? that a business advised them “really hard luck, basically”.

But 36% – which could equate to an approximated three.one million people, according to Which? – did not acquire an extension on their purchasing vouchers.

Which? says the unspent vouchers have been worthy of £31.70 on ordinary, which means close to £98m was most likely to have been dropped throughout the total of the United kingdom.

The buyer team encouraged anyone who has a voucher that expired during lockdown to contact the retailer.

“If you have a voucher you have been not able to use it is really worth contacting the corporation,” claimed customer rights qualified Adam French.

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“Anybody thinking about getting a voucher need to be conscious of the hazards, as some perfectly-acknowledged vendors have collapsed in current months and more coronavirus constraints could make it tricky to devote vouchers and reward playing cards.”

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Media captionRetailers left empty by the disaster have been provided a new lease of lifestyle

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